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  1. Flatfile
  2. Troubleshoot

Troubleshoot

Running into an error? See if we’ve encountered it before and how you can solve it. Still need help? We’re here to help.

Troubleshooting FAQs

  • Why won't my messages display on fields in the Review stage?
  • Why Can't I Search for Uploads Against my Portal 2.0 Templates?
  • How to Optimize Import Performance
  • Why can't I get row counts with the /rest/batches endpoint in Portal 3.0?
  • Are there native logging options in Portal 2.0?
  • Where can I find the Flatfile adapter version and the Flatfile importer config information?
See all 14 articles

Errors

  • Why is GraphQL Playground throwing an error on my JSON variable?
  • What does the error "Sorry, one or more of the required fields are unmatched" mean?
  • Why is my importer failing with my production mode embed ID?
  • Why doesn't Flatfile Work in Incognito Mode?
  • Portal 2.0 or 3.0 does not load, or takes more than 5 seconds to load
  • Why am I getting an error when I try to import an Excel file?
See all 13 articles
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