Workbook Freezing, Warming and Job Failures

When accessing older workbooks, you may encounter a "Warming up your workbooks" screen and potential mapping issues.

Symptoms

• A "Warming up your workbooks" screen appears when accessing a space that hasn't been used recently

• Mapping jobs fail after the warming up process

• Reduced auto-mapping functionality compared to normal operation

Possible Causes

• Space has been inactive for 1 week or more, causing it to be frozen

• Workbook is being restored from backup storage

Solutions

Solution 1: Wait for Workbook Restoration

When you see the "Warming up your workbooks" screen, allow the process to complete. This typically takes 1-2 minutes but may take up to 25 minutes for workbooks with large amounts of data.

Solution 2: Create a New Space

If you need immediate access and cannot wait for the warming process: 1. Create a new space 2. Set up your mappings in the new space 3. Continue your work in the new space

When to Contact Support

If the above solutions do not resolve the issue, please contact our support team with the following information:

• Space ID

• Job IDs of any failed jobs

• Screenshots of any error messages

• HAR file of the session where the issue occurred