How to Switch Accounts Using a Company Invite

Introduction

This guide will help you switch to a new account when you've received a company invite but already have an existing account.

Prerequisites

• You have received a company invite to join a platform account

• You have an existing account that needs to be deactivated

Steps

1. Contact Support

   1. Reach out to our support team and request to deactivate your current account

   2. Provide the email address associated with your existing account

2. Accept New Invite

   1. Once your existing account is deactivated, check your email for the company invite

   2. Click on the invite link and follow the instructions to set up your new account

Tips

• Make sure to use the email address specified in the company invite

• Keep your company invite email accessible until you've successfully set up the new account

Troubleshooting

• If you can't access the platform after deactivation, ensure you're using the correct login URL provided in the company invite

• If you don't receive the company invite after account deactivation, ask your company administrator to resend the invitation