Login Issues and Missing Spaces After Sign-In

Symptoms

• Users get stuck in an infinite login loop, requiring multiple attempts to access the platform

• After logging in, users cannot see any spaces in their account

Possible Causes

• Authentication method mismatch between initial account creation and current login attempt

• Incorrect or missing user permissions

• Login session issues

Solutions

Solution 1: Clear Login Session

1. Visit https://platform.flatfile.com/api/oauth/logout to clear your current session

2. Navigate to https://platform.flatfile.com

3. Log in using your email credentials

Solution 2: Use Original Authentication Method

1. Use the same authentication method that was used when your account was first created

2. If your account was created with email/password, avoid using Google Sign-in

3. If issues persist, contact your organization's admin to verify your account permissions