What happens if Flatfile is offline?
Elisa Dinsmore avatar
Written by Elisa Dinsmore
Updated over a week ago

This article is for Flatfile's Portal 2.0, Portal 3.0, and Workspaces. If you'd like to check out the latest version of the Flatfile Data Exchange Platform, click here!

If Flatfile’s servers are ever offline, either due to maintenance or unforeseen circumstances, users will, unfortunately, be prevented from uploading data.

In cases where the license key is invalid or the servers cannot be reached in Portal 2.0, users will be shown an error message indicating "this feature is disabled" or "there was a configuration error preventing the data importer from loading." Please reach out to support@flatfile.com if you're unable to use your importer for whatever reason.

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