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Troubleshoot
Running into an error? See if we’ve encountered it before and how you can solve it.
Troubleshooting Common Workspaces Problems
Why can't I see the GraphQL feature in my Flatfile dashboard?
What do I do if my free trial expires?
What happens if Flatfile is offline?
Why can't I scroll horizontally through my data?
Why does the response of REST endpoint “POST /auth/access-key/exchange” reveal a password?
Is Flatfile vulnerable to Java exploits?
Can I change the name of a file after it is uploaded?
Where can I find the Flatfile adapter version and the Flatfile importer config information?
Are there native logging options in Portal 2.0?
Why can't I get row counts with the /rest/batches endpoint in Portal 3.0?
How to Optimize Import Performance
Why Can't I Search for Uploads Against my Portal 2.0 Templates?
Why won't my messages display on fields in the Review stage?
What happens when a Data Hook® fails to run?
What happens when a Data Hook® fails its call to an external API?
What do I do if my upload is stuck in the "unsubmitted" status?
Where is my index.php file?
Why are two of my templates being removed when I remove one from my Workspace?
What happens to GQL mutations if they fail?
What happens if our API fails to process a request from Flatfile?
Why am I getting an error when I try to import an Excel file?
Portal 2.0 or 3.0 does not load, or takes more than 5 seconds to load
Why doesn't Flatfile Work in Incognito Mode?
Why is my importer failing with my production mode embed ID?
What does the error "Sorry, one or more of the required fields are unmatched" mean?
Why is GraphQL Playground throwing an error on my JSON variable?